Three business reasons for using electronic mail instead of the phone:
- · The person you are contacting does not have to be available for you to start the communication process. At the time you communicate, you do not know if you are interrupting the other person in some important activity.
- · When the other person constructs a reply you have their full attention and they have all relevant facts, documents etc to hand.
- · There is a ‘hard’ copy of all that transpires. It is easy to file, document, forward etc the responses and/or attachments.
I learned this in 1986 and have rarely used a phone since for business or personal. (We DID have established world-wide connectivity in business before the internet you know. Dur).
And hooray when I got onto SMS in 1999. You won’t find me walking along the street or outside a pub, restaurant, someone’s house, yelling into a mobile phone.
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